Jennifer Wagner

Jennifer Wagner Chief Administrative Officer

I have a great job that pushes my thinking almost daily. In more than two decades at Booz Allen, I’ve had many different roles. Now I’m leading the firm’s Delivery Hub. It’s a multifunctional organization that centralizes and integrates many of the essential infrastructure services that are common across the business. We operate as one team, driving optimized, consistent, and scalable solutions for our people.

The Delivery Hub is just one way we’re implementing the firm’s new growth strategy, VoLT, helping us to think differently about how we compete—and how we can work smarter.

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Jennifer Wagner is Booz Allen’s chief administrative officer and leads the firm’s Delivery Hub. Her key responsibilities include:

Leading key infrastructure essential functions such as security services, corporate quality, and crisis management
Optimizing infrastructure services through technology and standardized, streamlined processes
Creating a better experience for Booz Allen’s employees focused on accuracy, responsiveness, and engaging customer service
Attracting team talent through a differentiated value proposition and instilling them with clear roles and a delivery-oriented mindset

In her more than 25 years, Jennifer has held many leadership roles. Previously, Jennifer led the Enterprise Risk and Security Services teams as well as the Office of the CEO, where she drove various crisis teams, including the firm’s COVID-19 response. She directed our personnel, industrial, and physical security programs and developed the Enterprise Risk Management program. In addition, Jennifer managed different functions within the federal contracting area including strategic subcontract teaming and negotiations for major firm proposals, contractor purchasing system review compliance, digital signature of subcontracting documents, and the senior executive advisor and independent consultant process.

Jennifer is a member of the Board of Directors at The Women’s Center in Vienna, Virginia. She earned her B.A. in international studies from Allegheny College.

What inspires and motivates Jennifer? Click here.

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What makes you excited to come to work in the morning? I love what I do; it’s always different and challenging and I have a delightful group of people that I work with. We don’t take ourselves too seriously. We can laugh.

What’s a pressing need facing Booz Allen? To find and retain great talent—challenging for many companies and we feel the pressure.

What are your three tips for managing and motivating your people? Be authentic, get to know what motivates your employees, and stay connected.

What motivates you? Challenging work.

What do you look for in a mentor? Somebody I can be really honest with, and they can be honest with me. Someone who has seen me in action and can give good feedback.

What’s the best business advice you’ve gotten in your career? Don’t be afraid to take chances.

What mentorship advice would you give someone who took on a new leadership role? Be humble, stay connected to your people, and listen, listen, listen.