Today, VA Health Connect offers enhanced capabilities such as enabling CCC staff access to medical and other patient data through a national operational view. Using this unified interface and enhanced user experience, staff members can capture, document, and route calls and cases to improve the efficiency of tracking, reporting, and workload- and performance-data assessments to expedite patient outcomes.
Through the new solution, staff members have a 360-degree view of patients as the CRM functionality pulls data from more than 10 systems into one interface. This provides better visibility into patient-interaction histories and other information. In addition, the number of applications that require navigation from staff members over set time periods has dropped from as many as 45 to just one. VA Health Connect’s full integration with Cisco enables data collection about intake requests, routed cases, transfers to nurse triage, and more, in a single system.
Since its launch, VA Health Connect has enabled staff to triage more than 50,000 veterans while providing real-time interactive data and improving patient care plans and overall outcomes. What’s more, the system runs in a unified environment that all Clinical Contact Centers share nationally, aggregating enterprise metrics for all centers, while providing unique reports for localized provider networks. The system may even help close healthcare’s digital divide by enabling traveling or remotely located patients to get the same services and outcomes just by calling their home VA medical facility.
Looking ahead, Salesforce Health Cloud’s compliance and product roadmap for Health Level Seven and Fast Healthcare Interoperability Resources will greatly increase readiness to support future requirements and enhancements to industry standards.