Throughout history and into the present, many communities have encountered obstacles to readily accessing opportunities and public resources. The U.S. Department of Agriculture (USDA) has been a leader in the response for equity. From providing loans to ranchers and farmers, to awarding grants to rural communities, to delivering educational support for elementary schools, USDA offers a diverse range of services to a diverse public. As it carries out its varied missions, the agency has recognized that improving access to all of its services, information, and benefits through inclusive digital platforms enables it to more effectively reach stakeholders and achieve an expanded range of objectives.
To rethink its programs for minority and underserved communities, USDA, in partnership with Booz Allen, designed a human-centered, data-driven method for identifying and addressing disparities across the Department. The result? Unprecedented insights that are helping USDA leaders make the agency’s services more inclusive and accessible for all people.