Jennica Brodeur had a technical issue. She couldn’t access the firm’s cyber threat monitoring tools she needed to do her job. As client relationship manager for Booz Allen’s Cyber Threat Intelligence team, Jennica works with cyber analysts to help our commercial clients stay ahead of cybersecurity threats.
Jennica knew just who to contact to troubleshoot—the Client Solution Network (CSN). “They’re our go-to team,” says Jennica. “They effectively handle our technical issues, backend setup, and account management processes.”
CSN’s Network Operations Center Manager Oliver Morales is quick to point out that it’s a 24/7, 365-day-a-year operation. “Users call us anytime they have security and service issues with their projects and systems. We ensure things work for them.”