Many large government programs fail to achieve results despite vision and good intention—a fact documented by research and published studies. One of the largest, most far-reaching reasons cited for this failure is not effectively managing the people and organizational side of change.
The reasons range across all levels of program involvement. The skills of day-to-day leadership differ from the skills needed to drive organizational change. Officials are not aware of change management expertise and work products that can help ensure success. And many consultants claim to be change management experts but have limited exposure and experience with the spectrum of current change methods and models.
At Booz Allen, we have a long history of helping federal government clients successfully implement complex change initiatives. After extensively researching and evaluating current competency standards, educational programs, tools, and methods, we found that there are no established and widely accepted standards for change management.