Digital transformation uses emerging technologies to create new revenue streams or redesign legacy business models. Digital transformation for the Enterprise, known as Enterprise transformation, allows organizations to modernize systems, transform processes, and drive innovation for users and customers.
The Booz Allen approach: Use ServiceNow as a platform to integrate and automate the Enterprise. With ServiceNow, organizations no longer need to spend time defining ITIL-based processes. Instead, they can adopt out-of-the-box processes, and refocus precious time on identifying service improvement opportunities through automation, integration, and orchestration. We use Agile methodology to help users translate operational needs into stories for rapid implementation.
Booz Allen has extensive expertise in Enterprise transformation across the Intelligence Community, the Department of Defense (DoD), civil, and commercial clients. We bring client mission and functional experts:
We have thousands of ITIL-certified practitioners with expertise in IT Service Management and Operations who use ServiceNow to transform customer support and network operations centers across the world.
Our developers utilize modern development techniques (Agile, DevOps) to rapidly deliver ServiceNow solutions. We transform legacy applications into modern solutions--and bring in User Experience (UX) experts to help customer-facing service portals look amazing.
Our cybersecurity professionals understand challenges and how to utilize ServiceNow Security Operations solution to increase the value of existing cybersecurity investments. We enable risk management automation with the Governance, Risk and Compliance (GRC) solution.
Consultants help clients boost recruiting, onboarding, development, and retention with ServiceNow’s Human Resources Service Management solutions. We also help organizations drive ServiceNow adoption with strategic communications and organizational change management techniques.
Our data scientists utilize ServiceNow’s reports and performance analytics to help make sense of data, while transforming from reactive to predictive posture with alerts, notifications, and automated response actions.