The Veterans Health Administration (VHA) is the nation’s largest health care system, with 1,380 facilities serving 9.1 million Veterans each year. VHA’s National Center for Patient Safety (NCPS) leads efforts to prevent harm, identify risks quickly, and share safety information.

Previously, NCPS used two outdated systems that were hard to use, had limited reporting, and made communication difficult. Important information often got lost in emails or spreadsheets, slowing down responses and making it hard to manage safety actions. When critical safety information is delayed or missed, Veterans are put at real risk of preventable harm, from exposure to recalled medical products to delays in addressing emerging clinical safety issues, where every moment can directly impact patient outcomes.

Booz Allen engineered and scaled two mission-critical Salesforce platforms that operate in real time to monitor risk, coordinate action, and help safeguard 9.1 million Veterans.

Booz Allen architected and engineered two enterprise Salesforce platforms from the ground up, enabling real-time data visibility, workflow automation, and system-wide safety management.

Booz Allen engineered A&R to automate urgent safety alerts across 1,380 facilities for real-time safety alerts and recall instructions so facilities can act fast. The system is used by 6,138 users in 28 roles. Facilities update their records, and national leaders see actions in real time. What used to take hours now happens in minutes. In 2025, 1,034 safety records were created and 216,064 action assignments completed.

Booz Allen developed a proactive safety assessment platform that handles large safety surveys and helps facilities spot hazards early. Six hundred and ninety-five users in 15 roles use it for checks, compliance, and action plans. In 2025, Booz Allen designed the survey framework to support rapid deployment of assessments while allowing flexibility to support diverse clinical environments—560 new surveys were published, with the question bank growing by 212 new questions, a 748% increase over 2024, allowing PSAT users to mitigate 1,046 risks on time, up 44% from 2024.

As one Booz Allen engineer said, “Salesforce let us combine national safety rules with local realities, without making everyone work the same way.” The new systems centralize workflows, reporting, and communication. They support both national standards and local needs, making it flexible and efficient. Users get tailored workflows and reports, improving teamwork and speed.

Both applications offer strong analytics and visibility. The national team can track participation and risk reduction in real time. Leaders can spot delays and address issues instantly. For PSAT, there are 3 dashboards and 95 reports; for A&R, 22 dashboards and 178 reports. Data is sent nightly to the VA’s Summit Data Platform (SDP), so analysts always have up-to-date information.