The Veterans Benefits Administration (VBA) is using process automation developed by Booz Allen® to handle burial and dependency and indemnity compensation (DIC) claims faster and with more accuracy. With an automated process that uses algorithms and digital data extraction, claims that once took months are now decided in a matter of minutes. Just as importantly, this innovative solution has produced an efficient, cost-effective, and repeatable process that VBA can follow to adopt new software applications and spur further IT modernization efforts.
Now, VBA is preparing to scale automation to other types of claims processing. The veterans service representatives who previously handled pension claims without the aid of automation will be free to dedicate more of their time to claims that require human intuition. As a result, VBA is serving the families of our nation’s veterans faster while preparing to address future challenges with agile, tech-forward solutions.