We currently offer online news, Twitter, forums, Reddit, Facebook, official government websites, physician networks, publications, and crowdsourced data. We are in the process of onboarding additional publicly available social media, darknet, health outcomes, and transportation data.
Using tailored algorithms and topic-specific ontologies allows us to accurately monitor health-related conversations. For example, general sentiment classifiers may not perform as well in online conversations where patients describe a positive healthcare experience in the context of a negative description of their symptoms or illnesses. We enhance fidelity in processed data through human curation and offer consulting services for interpretation and actionable insights.
We devise search strategies in partnership with our clients, offering pre-existing ontologies in many health domains that have been iterated by subject matter experts over time. We proactively explore new data sources to identify content relevant to client needs.