Booz Allen Commercial delivers advanced cyber defenses to the Fortune 500 and Global 2000. We are technical practitioners and cyber-focused management consultants with unparalleled experience – we know how cyber-attacks happen and how to defend against them.
Our strategy and technology consultants have empowered our international clients with the knowledge and experience they need to build their own local resources and capabilities.
In facing challenges of modernization, our Middle East and North Africa clients have complex requirements that benefit from our proven experience in guiding major programs and projects for governments and private-sector organizations. The services we offer in UAE, Qatar, Egypt, Turkey, Kuwait, Morocco, Jordan, and other regional countries build on our consulting legacy.
Our clients call upon us to work on their hardest problems—delivering effective health care, protecting warfighters and their families, keeping our national infrastructure secure, bringing into focus the traditional boundaries between consumer products and manufacturing as those boundaries blur.
Booz Allen was founded on the notion that we could help companies succeed by bringing them expert, candid advice and an outside perspective on their business. The analysis and perspective generated by that talent can be found in the case studies and thought leadership produced by our people.
Explore our featured teams and missions. Search openings and find out how you can support our meaningful missions.
Continue your mission with us. Get advice from our recruiting team, and browse our FAQs.
Seeking an internship or entry-level position? Learn about the impact you can make on our team.
Find out more about our application process, explore our benefits, and review our FAQs.
Learn more about Booz Allen's diverse culture and environment of inclusion that fosters respect and opportunity for all employees.
Our 26,300 engineers, scientists, software developers, technologists, and consultants live to solve problems that matter. We’re proud of the diversity throughout our organization, from our most junior ranks to our board of directors and leadership team.
Booz Allen takes pride in a culture that encourages and rewards the many dimensions of leadership—innovative thinking, active collaboration, and personal service. We’re particularly proud of the diversity of our Leadership Team and Board of Directors, among the most diverse in corporate America today.
Today’s digital-savvy consumers are always online—streaming videos, banking, or engaging in social media discussions. The Internal Revenue Service (IRS) knew they needed a better way to reach those consumers.
Filing taxes is never easy, so how do you make it as effortless as placing an Amazon order? The IRS turned to Booz Allen for help. With a digital-first strategy and improved digital solutions, we helped the IRS boost yearly revenue from electronic payments by $62 billion in 4 years while putting digital government into the hands of taxpayers.
Interacting with the IRS was confusing and frustrating. Even people with simple, quick requests, like an address change, ran into issues.
The agency’s website was complicated to navigate, and when consumers called in, they often would wait on hold for too long. As a result, many simply gave up. Add to that the complicated forms and complex formulas that have many taxpayers scratching their heads, and it’s clear the IRS had an image problem.
The IRS embarked on a strategic effort to change that—with a vision to redefine the taxpayer experience and deliver high-quality, easy-to-use, low-cost online services consumers crave.
From the program’s inception, Booz Allen has been the IRS’s essential partner. From creating a digital-first strategy and establishing the Office of Online Services—the first full-service digital office within an agency—we delivered a broad set of capabilities to help the IRS realize its vision.
Our team used a variety of methods to help transform the taxpayer experience, including data-driven experience design to redefine how taxpayers interact with products and services and enhanced web analytics to transition taxpayers from window shoppers to buyers. In addition, secure authentication and authorization improved access while detecting fraud by highlighting abnormal user behavior and suspicious activity.
“Our work at the IRS is not about taxes. It’s about the IRS starting a new conversation with the American people.”
- Chris Bagley, program manager
At the Office of Online Services, our team of user experience (UX) designers, data scientists, digital and marketing strategists, and information architecture specialists developed and improved more than 25 digital products.
Take IRS.gov. We designed a fully responsive, secure, and mobile-friendly user interface to simplify online tax information, post it faster, and expand support to increase customer adoption. We also migrated and deployed more than 125,000 pages of crucial tax-related content.
Booz Allen also developed the first-ever Online Account tool—a single taxpayer access point, where they can securely check balances and refund status, make payments, and download transcripts. This reduces customer service costs the IRS incurs from nearly $60 to less than $0.60 apiece while boosting annual revenue from electronic tax payments by $62 billion in 4 years.
We also developed the IRS2Go mobile app. It provides customers with real-time notifications and compliance updates—like returns accepted, refund status, and more—on their smartphones. It’s the most downloaded government mobile app ever—clocking in at 11.5 million downloads (and counting).
The IRS’s digital-first strategy is working. In fiscal year 2018, customers interacted online with the IRS 609 million times, visitors got answers to tax questions on IRS.gov 494 million times, and IRS2Go became the most popular mobile app in the Federal Government, allowing users to check refund status 118 million times. It’s digital self-service at its best.