Chris is passionate about helping government give citizens the personal service they deserve. In helping agencies like the Internal Revenue Service improve the customer experience, he draws on his expertise leading user experience (UX) and online strategy for companies like CIGNA healthcare and JPMorgan Chase & Company.
He credits his grandfather, CEO of their family-owned structural steel and custom fabrication business, with the principles he applies to his work at Booz Allen: to be a steward of the company he’s with and a champion of all those who work there—resulting in higher innovation and better service for citizens and clients alike.