Ideas Portal Drives IT Modernization

Ram Ravi and his team weren’t sure what to expect when the associate chief information officer at one of our largest government clients called them into his office. They quickly found out that he didn’t hesitate to tell it like it is.

“He said he was giving us an A+ for the IT digital modernization projects we were developing and delivering,” says Ram, Booz Allen Hamilton's program manager for this engagement. “But as for innovation? We weren’t making the grade. The client—who carries one of the largest missions for the federal government—expected more.”

Ram and his team knew what they needed to do. They got down to work, and fast.

Enter the portal—a virtual space Ram and his team created where our people could brainstorm and collaborate on fresh ideas. 

“We’re empowering our people. We hear their ideas and are acting on them,” says Ram. “That really motivates the team because they see that everyone’s ideas are valued—from the most junior to the most senior person.”

Within weeks, the team had a trove of ideas, all using existing technologies and software—but combining them in inventive ways to solve critical client challenges. 

Around the same time, the then-chief technology officer (CTO) for the client was considering a commercial off-the-shelf (COTS) case management tool that could help the agency achieve its regulatory and enforcement mission more effectively, and which has the potential to help save the federal government from losses of $3.5 billion annually. 

But the CTO needed to assess if it could scale to the agency’s large, distributed workforce. The tool had limitations and a hefty multimillion-dollar price tag. With shrinking budgets and aging legacy systems, the CTO also knew the organization didn’t have the resources to quickly build a small-scale prototype to test it.

So the quest to find an idea to solve the CTO’s multimillion-dollar dilemma went to the portal.

“The question was, ‘How could we make their lives easier?’” says Lead Technologist Rocky Penumalli. “We have so much domain expertise with the client. We know their tools. We asked ourselves, ‘How can we solve their pain points with the existing technologies they already have?’”

With a small $5,000 investment, Ram and his team formed a lab—an Innovation Incubator. It uses a low-cost scalable infrastructure in the Amazon Cloud, Booz Allen’s Smart Suite application lifecycle management system, and DevOps and open-source tools.

“We created a sandbox, a virtual playground, where our people can really experiment with their ideas,” says Ram.

In the lab, the team identified the proposed COTS tool’s strengths and weaknesses, and technology and process gaps. Then, they built a series of prototypes. It showed how we could solve the tool’s implementation challenges and, ultimately, make the agency more productive in the vital work rooting out fraud.

Our team of problem solvers was now showing a solution, rather than just telling the client's IT stakeholders about it. Our Innovation Incubator was clearly a game changer.

Since then, we’ve replicated the model to successfully build other prototypes, showing how quickly we can incubate and present our ideas. The client views us as their “go-to” innovators, and we’ve earned the reputation as a key systems integrator.