Lead Engineer Shannon Campbell is an engaging game show host, as she gets ready for the next round of Booz Allen Hamilton’s own "Jeopardy!"-style quiz show. The goal? To help teams get comfortable with statistics and process improvement techniques.
In July 2015, Booz Allen had been awarded a $200 million contract with the Centers for Medicare and Medicaid Services (CMS). And the agency required that the firm’s Systems Delivery Execution organization achieve a higher “maturity level” (ML) rating for software development and quality management from the Capability Maturity Model Integration Institute (CMMI) within a year—or forfeit a portion of the contract.
The process toward higher maturity typically takes 2 years. But because of the CMS contract, we had to get there in half the time.
“Change doesn’t come easily. Just telling someone to do something doesn’t work,” says Shannon, a process improvement expert. “You have to make it fun and interesting, too. Who doesn’t love a little friendly competition?”