Amplifying customer experience in federal IT modernization efforts
The mantra of “customer satisfaction guaranteed” sometimes gets lost as the Federal Government delivers services to our nation's citizens, taxpayers, veterans, seniors, and others.
Creating a government for the future means raising the bar on that customer experience. We believe that federal agencies must elevate the quality of their services and be empowered through state-of-the-art information technology. Federal agencies must also explore how to use innovative business models and revenue streams to deliver high-impact, customer-centric public services.
