When organizations face the risk of public scrutiny for high-profile failures and the potential to cause serious personal harm to consumers, they have two choices: wait for failures to occur and react in the moment, or create an organization that can better prevent failures and reliably adapt to emergent circumstances. The primary challenge is creating a comprehensive roadmap to strategically move the culture towards becoming a high-reliability organization, or HRO.
Booz Allen’s consultants are working with the U.S. Military Health System (MHS) to overcome these challenges. By devising and implementing a plan that accounts for every step, every layer, and every contingency, they’re helping one of the world’s largest and most complex healthcare organizations reliably exceed industry benchmarks and ensure our servicemen and women, as well as their dependents, obtain the quality care they deserve.
Our transformation teams include the world’s foremost experts not only to map the journey, but implement it. We act urgently to streamline processes and instill accountability and then we dive in shoulder-to-shoulder to put large-scale safety and reliability programs in place.