Steve Moore has more than 35 years of experience leading operations and engineering organizations and programs. He leads the firm’s Navy and Marine Corps Headquarters and Operations account and is based in Norfolk, Virginia. He recently relocated from Booz Allen’s Tampa office where he spent 7 years leading the firm’s business with U.S. Central Command, U.S. Southern Command, and the U.S. Special Operations Command.

Steve supports information operations and live, virtual, constructive, and immersive training initiatives. He helps clients meet mission objectives by leveraging his expertise in joint training and exercises, information operations, and modeling and simulation. He also draws on his experience in strategy and policy development and innovative business model development.

Selected for Senior Executive Service at age 35, Steve served as deputy director of the Joint Warfighting Center in Suffolk, Virginia from 1997 to 2005. He also worked as a program manager and technical director at Imagery and Mapping Agency/Defense Mapping Agency, which is now the National Geospatial-Intelligence Agency. Steve also worked at the Naval Supply Systems Command. In 2005, Steve earned the Chairman of the Joint Chiefs of Staff Joint Distinguished Civilian Service Award.

Steve earned a B.S. in industrial engineering from Iowa State University, an M.S. in national resources strategy (information warfare) from the National Defense University, and an M.B.A. from George Mason University. 

What makes you passionate about your work at Booz Allen? My passion comes from working almost my entire life with the defense and security industry. I love that I can continue to support that work, and I can bring new people and new ideas to client challenges.

What have been the biggest changes you’ve seen in your career? Some changes were clearly driven by 9/11. Our view changed for defense as a whole and training exercises quickly morphed to mission rehearsal exercises. Before those events, our work was focused on more of a classic defense structure. Now our security environment is different, and our exercises have to adapt.

Why did you choose Booz Allen for the next step in your career? There are many exciting projects in the defense industry, and I had opportunities to go in several directions. I really saw quality in the people I would work with here. I liked the work, but I recognized the level of professionals I could have as coworkers at all levels of the firm.

What’s your expertise in the defense field? I’ve worked with the largest modeling and simulation-based training exercises and mission rehearsals. Our clients were four-star and three-star commanders who needed us to create realistic environments where they could exercise and train.

What were you rehearsing? We were preparing the Joint Force Headquarters for their upcoming mission.

What short-term needs should your clients address? We help clients get the right vehicles into place so they can engage quickly with our team of experts. We want to make sure that our clients can reach us faster and get information in a timely manner. Whatever professional services they need, we can address by bringing the full force of the firm and our partners to bear.

What are the long-term needs? We see technology and information changing. New bandwidth is coming, and more data will be available. We need to address how we change the processes of gathering data and how we analyze it. It has to be automated, and we need to help our clients reach this goal. The processes will need to be in place to change from a people-focused acquisition to a technology-focused acquisition.

What’s a piece of business advice that sticks with you? It’s about relationships, no matter what industry you are in. If you are going to work with somebody, take the time to get to know them. Meet with them personally, face to face. It’s important to know who is on the other side. You need to operate at the “speed of trust.”

What was your first job? I worked at a golf course in Clinton, Iowa, cleaning clubs and working around the barn where clubs and carts were kept. I had no clue that I would be doing this to support my country when I was cleaning clubs. I may have also entertained the idea of being a professional golfer, but that didn’t last long.

What’s a fun fact most people wouldn’t know about you? I was a certified bingo manager. When my kids were younger, I spent time volunteering for the swim team bingo game every week. By day, I ran a state-of-the-art training center in Virginia, but every Tuesday night, I ran the swim team bingo. I had to take a class and get certified as a bingo manager.

What can we do to be happier in life? I was just talking to my parents about this same issue over the holidays. I was wondering why we can’t do anything without our cell phones attached to us. We get lost in our technology.

How should we connect with each other? Let’s make sure we can be present when we're talking to people. Let’s sit and have a coffee or an ice cream cone and talk face to face. It keeps a balance in life so we don’t become impersonal. I hate to be old fashioned, but the human dimension can get lost. We need to get that back.