An agile and highly responsive information technology (IT) platform is what allows the Department of Veterans Affairs (VA) to provide exemplary service to U.S. military veterans and their families within an ever-evolving regulatory environment. The passage of the Blue Water Navy Vietnam Veterans Act of 2019 and the VA’s successful response to this important piece of legislation are a perfect example. Blue Water Navy, which went into effect on January 1, 2020, significantly expands the number of Vietnam veterans and dependents eligible to file claims due to Agent Orange exposure. The number of affected individuals is estimated to be as high as 90,000.
Processing this new class of claims in a seamless and timely manner would have proven difficult had the VA not previously invested in a substantial modernization of its Benefits Integration Platform (BIP). In partnership with Booz Allen, the VA has spent the last few years augmenting BIP’s technical capabilities with cloud technologies and an Agile framework. This investment has empowered the agency to respond faster and with a high degree of customer service to the Blue Water Navy claims, while simultaneously reducing overhead costs.