When federal agencies carry out large-scale change efforts, ultimate success is measured on their ability to transform while continuing to meet the nation’s everyday needs.
Of course, that’s easier said than done. Changing organizations of such size and complexity, with so many moving and interacting parts, is a herculean task that often falls short of the original plan. But when meaningful transformation succeeds at the federal level, it’s far from accidental.
What separates successful federal agency change efforts from those that fail?