Shared Services Inc.? From Back-Office to Profit-Maker
Companies have invested millions of dollars and accumulated years of experience in running highly efficient internal shared services operations.
Now many are wondering how to unleash the next wave of value. Many believe that the next breakout strategy will take the form of an extended enterprise play, in which shared services will move beyond the walls of the corporation, either as a seller of services to external customers or as a buyer and aggregator of external services for internal clients.
Booz Allen's Gary Neilson, Vinay Couto, and Anil Kaul are the authors of "Shared Services Inc.? From Back-Office to Profit-Maker."
study posted June 2002
