




Aired August 12, 2010
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Trust is so relevant right now because the depth of our online experiences as private citizens are driven by the interaction social media affords us. I can see this play out in my own life. My family is very close, and we have annual reunions where we present a gift to the family every year. Last year’s gift was a social media site for our family connecting 8 year-olds with 80 year-olds. We are saying to one another, ‘I want to engage with you and I trust this platform and you to make this a meaningful way to maintain our family bond.’ Similarly, trust is going to enable the government to connect with citizens. Today, there is a regulatory barrier and a business process gap where information is stored and citizens’ access to that information is limited. Trust will bridge this gap by enabling scalable access to information for public citizens while guaranteeing cost-effective solutions for federal agencies.
~ Gavin Stokes, Senior Associate
Expert Reactions: Ilene Yarnoff, Principal
I agree with Dr. Voas, but would add that there are many levels of trust. In healthcare for example, you trust your doctor to diagnose you correctly. You trust your clinician to perform procedures properly. Once you add the information technology element in the form of healthcare systems, identity management components come into play. Trust becomes a matter of people, process, and technology. Today, we have to define trust and make sure the concept is used the same way across the board.
Expert Reactions: Matt Friend, Principal
Hilary Ward makes an excellent observation in how the laws must catch-up with the advances in technology to truly allow the full enablement of trust through technology. Hilary provides a great anecdote in explaining how she walked her lawyers through the electronic process for opening an account and that it is not only more efficient, but in most cases more effective. I certainly agree that for trust and identity, the laws need to catch-up with the advances in technology.
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Senior Associate bringing deep technical expertise across identity, access management, and public key infrastructure (PKI) to the Defense market.

Senior Associate with expert knowledge of cyber technologies and implementing large scale Enterprise Identity and Access Management solutions.