CIOSP2i Solutions

Introduction

The National Institutes of Health (NIH), National Information Technology Acquisitions and Assessment Center (NITAAC), through this procurement, intends to award multiple Indefinite Delivery, Indefinite Quantity (IDIQ) contracts for acquiring a wide range of Information Technology (IT) products, services, and solutions for the Institutes and Centers of the NIH and all other federal agencies. The focus is to proactively address issues deemed vital to the federal government and specifically to provide support to the CIO function in its critical role of helping the federal agency executive to deliver results (relative to program performance and costs) in the new millennium. Through this procurement, the NITAAC will provide multiple, non-mandatory Task/Delivery Order contracts with improved response time and at equitable and reasonable prices to our customers. The geographic scope of this requirement includes the Continental United States and abroad.

Scope

This contract is intended to cover the gamut of IT efforts. The following task areas and examples of the types of tasks included under each are listed below. Other IT tasks, as required, may be obtained under this statement of work (SOW). The SOW contained herein is intended to outline the general requirement required of vendors under CIO-SP2. Specific details of task assignments, deliverables, documentation, training, applicable government/department/industry standards, etc., will be provided within individual task orders.

Contract and Task Order Management

The objective of contract and task order management is to provide the program management, project control and contract administration necessary to manage a high volume, multiple contract type task order process for a large, diversified team so that the cost, schedule and quality requirements of each order are tracked, communicated to the government, and ultimately attained. The use of commercially available automated tools (e.g., a LAN or web based contract task management system) and the application of expertise on processes and metrics that support task order management are encouraged to achieve the above objectives. The objective of the tools is to provide quicker access, improved accuracy, and enhanced accessibility for contractors/clients, real-time monitoring of status/deliverables, tracking the quality of work products and gauging overall customer satisfaction.

Task Areas

CIO Support
Outsourcing
IT Operations & Maintenance
Integration Services
Critical Infrastructure Protection and Information Assurance
Digital Government
Enterprise Resource Planning (ERP)
Clinical Support, Research, and Studies
Software Development

Task Area 1—Chief Information Officer (CIO) Support

Numerous laws, regulations, and policies have been enacted in the last several years to include the Paperwork Reduction Act, the Computer Security Act, Presidential Decision Directive (PDD) #63, Government Performance and Results Act (GPRA), and the Clinger-Cohen Act. In particular, the Clinger-Cohen Act of 1996 (P.L. 104-106, Division E-Information Technology Management Reform, Title LI-Responsibility For Acquisitions Of Information Technology) established the Chief Information Officer (CIO) position in federal agencies. The objective of CIO Support is to provide support to CIOs in the implementation of these laws, regulations, and polices. New CIO practices have evolved as they work to implement these laws, regulations, and policies. A non-exhaustive list of examples of the type of work to be performed under this task area is as follows:

Agency Information Technology Architecture (ITA) Support
Program Analyses (including Cost/Benefit Analysis and Cost Effectiveness Analyses
Grants Management and Administration Application
Market Research
Total Cost of Ownership (TOC) Studies
Stakeholders Analyses
A-76 Studies
Workforce Management
IT Organizational Development

Task Area 2—Outsourcing

The objective of the outsourcing task is to provide the information technology (IT) infrastructure and IT services required to assume management of government IT resources and IT business functions. A non-exhaustive list of examples of the type of work to be performed under this task area is as follows:

Program Management
Transition Planning
Management of Call Centers
Hardware and Software Configurations
Network Operations and Web Management Support
Leasing of Hardware and Software
Tools and Applications (including Application Service Provider)
Infrastructure Networking
Capacity Management
Database Administration and Data Storage Management
Backup and Recovery Services System Console Operations
Production Control
Mission Management Support
Information Assurance
Hardware/Software Maintenance
Asset Management
IT Acquisition Management
Technology Infusion
Desktop Computing as a Unified Service
Managed IT Services Support
IT Impact Analyses
Workflow Management
ISO 9000 Analyses and Implementation Support
Business Processes
Solution Leasing

Task Area 3—IT Operations and Maintenance

The contractor shall provide IT operations support and maintenance procedures for IT systems. A non-exhaustive list of examples of the type of work to be performed under this task area is as follows:

Operational Support
Software Support
Network/Hardware Support
Technical Support
LAN/WAN/MAN
Telecommunications (Data, Voice, Images, including Wireless) Help Desk/IT Assistance Hotline
IT Service Management
Network Management
System Management
Asset Management
Electronic Software Distribution
Electronic Software Licensing Services including: license deployment, management, tracking, upgrading, etc.
IT Maintenance
Web Technology
Client/Server Operations
IT Training
IT Operation and Maintenance Planning
Server Consolidation
Office Automation Software Support
Organizational Change Management Support
IT Logistics Support

The contractor shall operate and maintain IT systems at current vendor release levels or government-off-the-shelf (GOTS) applications software upgrades. Operations and maintenance on IT systems shall include all software and hardware associated with mainframe CPUs, PC-client/server, network-backbone-front end processors and all networks (e.g., MILNET, NIPRNET, SIPRNET)

Task Area 4—Integration Services

The objective of integration services is to improve business practices by analysis of the process, and applying information technology components. System integration encompasses all activities necessary to develop and deploy an information system. It includes the integration of technical components, organizational components and documentation. The information technology components are engineered and integrated into the business function. The area of system integration may make use of program management, technical laboratories, prototypes, pilot systems and tools/methodologies germane to business analysis and business processing reengineering. A non-exhaustive list of examples of the type of work to be performed under this task area is as follows:

Gap Analysis
Benchmarking
Business Process Reengineering
Test and Evaluation Services
Financial Analysis (Make/Buy Decisions)
Feasibility Studies
Trade Studies
System Design Alternative (SDA) Studies
Archival Analyses

Task Area 5—Critical Infrastructure Protection and Information Assurance

The protection of critical infrastructure and assurance of agency information is evolving as the next great CIO focus area (with the passing of Y2K problems). Information assurance is defined here as those operations that protect and defend information and information systems by ensuring confidentiality, integrity, availability, accountability, restoration, authentication, non-repudiation, protection, detection, monitoring, and event react capabilities. A non-exhaustive list of examples of the type of work to be performed under this task area is as follows:

Critical Infrastructure Asset Identification
Information Assurance of Critical Infrastructure
Risk Management (Vulnerability Assessment and Threat Identification)
Critical Infrastructure Continuity and Contingency Planning
Physical Infrastructure Protection
Information Systems Security
Information Assurance
Emergency Preparedness
Training and Awareness Programs
Exercises and Simulation
Disaster Recovery
Security Certification and Accreditation
Crypto Systems
Record Management
Public Key Infrastructure
Electronic Messaging
Digital Libraries
Intelligent, Automated Data Collection and Analysis

Task Area 6—Digital Government

Digital government is the provision of government services through digital, electronic means. A non-exhaustive list of examples of the type of work to be performed under this task area is as follows:

Business Intelligence
Customer Care
Customer Relationship Management
Data Mining
Data Warehousing
Decision Support/OLAP
Electronic Commerce (EC)/Electronic Data Interchange (EDI)
Internet/Intranet/Extranet
Knowledge Management (IT-based sharing/storing of agency individuals' knowledge
Performance Measurement
Personalization (IT-Enhanced Customer Interaction)
IT -Enhanced Public Relations
Strategic Planning
Web Development and Support
Workflow Management
Records/Document Management
IT -Enhanced Public Outreach Services
B2G Solutions

Task Area 7—Enterprise Resource Planning (ERP)

ERP is an integrated set of software applications used to control, monitor, and coordinate key business activities across an enterprise. ERP applications generally fall into the following categories: Financials, Human Resources, Supply Chain Management, Manufacturing, Projects, and Front Office. A non-exhaustive list of examples of the type of work to be performed under this task area is as follows:

Business Transformation (BT)
IT Software Package Selection (PS)
ERP Package Implementation
Supply Chain Package Implementation
Streamlined Package Implementation
ERP IT Infrastructure
ERP End User Training
Networking Planning
ERP Installation and Tuning
Capacity Planning and Performance Load Testing

Task Area 8—Clinical Support, Research, and Studies

The contractor shall operate and maintain IT systems, IT equipment, hardware, software, IT processes, and IT procedures that support Government clinical and research activities. The objective is to directly support researchers and clinicians by performing health care systems studies, and providing operational, technical, and maintenance services for the systems, subsystems, and equipment that interface with and are extensions to information systems. This task area provides support to intramural researchers (e.g., computational bio-science).

Task Area 9—Software Development

This task area addresses customized software applications, database applications, and other solutions not available in off-the-shelf modular software applications. A non-exhaustive list of examples of the type of work to be performed under this task area is as follows:

Administrative and General Decision Support Software
Program Evaluation Software
Clinical Protocol and Quality Assurance Decision Support Software
GIS-Enhanced Planning and Program Evaluation Software
Multimedia Software for Patient Education
Multimedia Software for Staff Education
SEI/CMM Analyses and Implementation Support

This page was last updated 24 April 2009.