An Expert Partner in Transformation

Across industry and government, the overarching challenge our clients face is transforming themselves to adapt to the complexity and discontinuities that have become a natural part of serving citizens, constituents, and customers in an interconnected, ever-changing world.

But most organizations do not undergo a major transformation very often; chief executives and government leaders may take part in just one such substantive change in the course of their career. By contrast, Booz Allen aids organizations in designing and achieving large-scale change initiatives every day of the week, and has done so for decades. The depth and breadth of the firm’s experience brings a confidence to the toughest assignments, a knowledge that every journey is a succession of steps, each informed by a clearly defined destination.

Booz Allen offers clients expertise across every stage of transformation, from vision to execution. “We relentlessly adjust everything we do with the intent of delivering lasting results,” says Cesare Mainardi, a senior vice president based in Cleveland. “We’re extremely good at translating a mission into its various functional components, and we’re also good at taking functional know-how and using that to inform the strategy itself.” Our transformation engagements in both the public and private sectors integrate Booz Allen’s capabilities in such disciplines as business process reengineering, change management, economic and business analysis, enterprise architecture, technology, security, and privacy. These capabilities are applied within the context of four key dimensions—people, processes, technology, and physical infrastructure—in a holistic approach to complex change.

The Transformation Life Cycle is Booz Allen’s name for this comprehensive, multidimensional framework for guiding consultant and client teams through business and technical solutions. These solutions are implemented alongside effective program management and ownershipbuilding activities. “Many change programs are designed from the perspective of where the person initiating the change sits,” says David Humenansky, a vice president in McLean, Virginia. “A technology person thinks of what it takes to develop a system; an operations person where and how the work should take place. Integration is essential because the dimensions of change clearly impact one another, but each has its own requirements and timing as well. Our Transformation Life Cycle approach works because it recognizes that all four dimensions must be timed and phased as well as integrated concurrently.”

The following client assignments highlight the effectiveness of Booz Allen’s multidisciplinary approach to transformative change across a diverse set of organizations. For Deutsche Post World Net, that meant bringing insight and control to the leadership of what was historically a German government–owned postal operation, and is now a publicly traded, multinational mail, express delivery, logistics, and financial services business.

A Booz Allen team helped take global publisher Wolters Kluwer from a traditional holding company structure to a centrally led business able to drive corporate strategies across global markets. And Booz Allen applied the same holistic approach internally to transform the firm’s position in the marketplace for software-based work by developing, upgrading, and standardizing its own software processes.

story posted August 2007