Components of the Transformation Life Cycle

Booz Allen Hamilton’s Transformation Life Cycle (TLC) provides a holistic, integrated approach for developing the new or improved capabilities by simultaneously addressing the four dimensions of change (i.e., People, Process, Technology, and Physical Infrastructure) that enable the capabilities. It describes the activities, methodologies, and techniques needed to transform the organization through the entire life cycle, which extends from concept vision and definition through rollout and deployment support.

Dimensions of Change

The People, Process, Technology, and Physical Infrastructure dimensions are the key enablers of the capabilities that an organization uses to fulfill its mission. The dimensions of change describe many features that work together to enable the organization’s capabilities:

• People – organization structure and human capital management (e.g., workforce planning, leadership development, recruiting, performance management, training and development, reward systems, labor relations, and diversity management)
• Process – business activities performed by the enterprise, includes associated sequence, rules, data, and metrics information
• Technology – data, applications, and technical infrastructure
• Physical Infrastructure – places and environments where the enterprise workforce (e.g., employees, contractors, mission partners, and service providers) performs work.

Process Areas

The TLC framework comprises three process areas described below. Each process area describes related subprocesses that, when performed collectively, achieve a set of goals.

• Capability Development – defines, builds, and deploys future state capabilities to achieve the organization’s vision
• Ownership Building – secures management and stakeholder sponsorship, involvement, and commitment to drive the change throughout the organization
• Program Stewardship – provides governance and program management that drives, integrates, and coordinates the transformation.

Phases

The TLC framework is composed of five life-cycle phases:

• Envision – initiates the transformation program and engages stakeholders; establishes the enterprise-level future state vision; and develops the overall transformation strategy to achieve it
• Define – develops a concept of operations for the future state capabilities, a detailed requirements specification, and a top-level solution architecture; provides an organization change management plan that promotes stakeholder ownership; and provides a transformation roadmap that identifies and sequences transformation projects
• Design – expands and allocates requirements to dimension-specific designs; develops high-level designs that describe the future capabilities; and provides an implementation plan to develop and deploy the designs
• Develop – develops detailed People, Process, and Physical Infrastructure designs; builds and tests the technology components; tests new capabilities; assesses the organization’s readiness for change; and prepares deployment of the new capabilities
• Deploy – deploys future state capabilities; monitors and evaluates implementation activities and organizational performance; and identifies and implements improvements to designs.