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Information Technology
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Enterprise and Back Office Solutions
Booz Allen Hamilton helps clients manage administrative operations and customer relationships through the application of enterprise resource planning (ERP) and customer relationship management (CRM) technologies. Our services in this area include:
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Advisory and Program Management Office Services—We offer strategy, support, and analysis services to ensure maximum return on investment for ERP and CRM implementations, business case development, vendor selection, scope management, scheduling, cost containment, risk management, quality assurance, change management, and return on investment analysis.
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Implementation and Integration Services—We offer full system life-cycle services and back-end integration services with legacy systems and program and project management expertise specific to the challenges of complex implementations. These services are based on a formal methodology and toolkits to facilitate implementation and mitigate risks.
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Enterprise and Back Office-Driven Business Process Improvement Services—We focus on end-to-end business processes and components that are internal and external to the solution. We analyze organizational business alignment; identify opportunities for improvement based on considerations such as compliance risk and cost; and work with process leaders and solutions integrators to design and drive process improvement.
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Customer Relationship Management Strategy—Our CRM solutions provide tailored, innovative, and actionable solutions focused on improving processes and enabling technologies that help organizations to reduce cost and improve customer service
Additional Information
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