Education: B.A. or B.S. degree.
Basic Experience: Must have 6 years of experience in operations and/or management of telecommunications support organizations.
Specialized Experience: At least 3 years of experience in the supervision of telecommunications operations and maintenance personnel and demonstrated use and understanding of interactive database and other applications systems supporting telecommunications business functions, such as service order entry, billing, trouble ticket management, and configuration management.
Duties: Must be able to analyze information requirements of large telecommunications support organizations. Must be able to evaluate problems in work flow, organization, and planning. Develops appropriate corrective action. Provides daily supervision and direction to staff and supporting analyses for management. This labor category is offered only in conjunction with IT Professional labor categories.
Education: B.A. or B.S. degree or 3 years of equivalent experience in a related field.
Basic Experience: This position requires a minimum of 5 years of experience.
Specialized Experience: At least 3 years of specialized experience in the supervision of operations and maintenance activities for voice and data communications networks. Specialized experience also includes protocol analysis and knowledge of LAN and WAN data communications protocols, including, but not limited to, TCP/IP, ATM, frame relay, X.400, X.500. Experience with bridges, routers, gateways, Fiber Distributed Data Interface (FDDI), and UNIX operating systems. Experience as a CNE or ECNE desirable. General experience includes all aspects of communications network planning, installation, and support.
Duties: Evaluates communication hardware and software, troubleshoots LAN/MAN/WAN and other network-related problems, and provides technical expertise for performance and configuration of networks. Performs and supervises general voice and data network administration, provides technical leadership in the integration and testing of complex large-scale networks. Schedules network conversions and cutovers. Oversees network control center. Supervises maintenance of network systems, including PBXs, ACDs, routers, bridges, multiplexers, LAN hubs, and ATM switches. Coordinates with all responsible users and sites. Supervises staff.
Education: B.A. or B.S. degree or 3 years of equivalent experience in a related field.
Basic Experience: This position requires a minimum of 4 years of experience.
Specialized Experience: Must have 2 years of specialized experience in the installation and maintenance in voice or data network communications hardware or software. General experience includes all aspects of communication networks. Demonstrates an ability to work independently or under only general direction.
Duties: Plans installations, transitions, and cutovers of network components and capabilities. Coordinates requirements and schedules with users and suppliers. Installs, tests, and operates voice and data network communications equipment, including hardware and software for network systems (e.g., switches, modems, controllers, terminals, and multiplexers). Uses communications hardware test and monitoring equipment and analyzes the results. This labor category is offered only in conjunction with IT Professional labor categories.
Education: B.A. or B.S. degree or 3 years of equivalent experience in a related field.
Basic Experience: This position requires a minimum of 7 years of experience.
Specialized Experience: At least 5 years of specialized experience, including management of help desks in a multiserver environment; comprehensive knowledge of PC operating systems (e.g., DOS, Windows), networking, and mail standards; and supervision of help desk employees. General experience includes information system development and network and other work in the client/server field or related fields. Demonstrated ability to communicate orally and in writing and a positive customer service attitude.
Duties: Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of E-mail, directories, standard Windows desktop applications, and other network services. Manages personnel who serve as the first point of contact for troubleshooting hardware and software PC and printer problems.
Education: B.A. or B.S. degree or 3 years of equivalent experience in a related field.
Basic Experience: This position requires a minimum of 5 years of experience.
Specialized Experience: At least 3 years of specialized experience, including knowledge of PC operating systems (e.g., DOS, Windows), and networking and mail standards, and work on a help desk. Demonstrated ability to communicate orally and in writing and a positive customer service attitude.
Duties: Provides phone and in-person support to users in the areas of E-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors. Serves as the initial point of contact for troubleshooting network applications and hardware and software PC and printer problems.
Education: B.A. or B.S. degree.
Basic Experience: This position requires a minimum of 8 years of experience.
Specialized Experience: At least 5 years of specialized experience in defining computer security requirements for high-level applications, evaluation of approved security product capabilities, and developing solutions to multilevel security (MLS) problems.
Duties: Analyzes and defines security requirements for MLS issues. Designs, develops, engineers, and implements solutions to MLS requirements. Responsible for the implementation and development of the MLS. Gathers and organizes technical information about an organization's mission goals and needs, existing security products, and ongoing programs in the MLS arena. Performs risk analyses, which include risk assessment. Provides daily supervision of, and direction to, staff.
Education: B.A. or B.S. degree or 3 years of equivalent experience in a related field.
Basic Experience: This position requires a minimum of 5 years of experience.
Specialized Experience: At least 3 years of specialized experience in defining computer security requirements for high-level applications, evaluating approved security product capabilities, and developing solutions to MLS problems.
Duties: Analyzes and defines security requirements for MLS issues. Designs, develops, engineers, and implements solutions to MLS requirements. Gathers and organizes technical information about an organization's mission goals and needs, existing security products, and ongoing programs in the MLS arena. Performs risk analysis, which include risk assessment.
Education: B.A. or B.S. degree or 3 years of equivalent experience in a related field.
Basic Experience: Must have 4 years of experience in computer software development.
Specialized Experience: At least 2 years of software testing experience (integration and acceptance).
Duties: Must be capable of designing and executing IT software tests and evaluating results to ensure compliance with applicable regulations. Must be able to prepare test scripts and all required test documentation. Must be able to design and prepare all needed test data. Analyzes internal security within systems. Reviews test results and evaluates for conformance to design.
Education: B.A. or B.S. degree.
Basic Experience: Must have 6 years of experience in information system development, training, or related fields.
Specialized Experience: At least 3 years of experience in developing and providing IT and end user training on computer hardware and application software.
Duties: Conducts the research necessary to develop and revise training courses and prepares appropriate training catalogs. Prepares all instructor materials (course outline, background material, and training aids). Prepares all student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms). Trains personnel by conducting formal classroom courses, workshops, and seminars. Provides daily supervision of, and direction to, staff. This labor category is offered only in conjunction with IT Professional labor categories.
Education: B.A. or B.S. degree.
Basic Experience: Must have 4 years of experience in information systems development, training, or related fields.
Specialized Experience: At least 2 years of experience in developing and providing IT and end user training on computer hardware and application software.
Duties: Conducts the research necessary to develop and revise training courses and prepares appropriate training catalogs. Prepares all instructor materials (course outline, background material, and training aids). Prepares all student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms). Trains personnel by conducting formal classroom courses, workshops, and seminars. This labor category is offered only in conjunction with IT Professional labor categories.
Education: B.A. or B.S. degree.
Basic Experience: A minimum of 3 years of work experience.
Specialized Experience: At least 1 year of demonstrated experience within the past year.
Duties: Provides structure and ensures progression of working groups and teams by maintaining focus and avoiding unnecessary digression. Works closely with group members to enhance team building, communication, interpersonal relations, meetings, and decision making. Provides support for task teams involved in quality and process improvement projects This labor category is offered only in conjunction with IT Professional labor categories.
Education: Associate's degree in related field.
Basic Experience: Must have 4 years of experience in technical writing and documentation pertaining to all aspects of IT.
Specialized Experience: A minimum of 2 years of experience in preparing technical documentation, including conducting research on applicable standards.
Duties: Gathers, analyzes, and composes technical information. Conducts research and ensures the use of proper technical terminology. Translates technical information into clear, readable documents to be used by technical and nontechnical personnel. For applications built to run in a Windows environment, uses the standard help compiler to prepare all on-line documentation. This labor category is offered only in conjunction with IT Professional labor categories.
Education: High school diploma or associate's degree in business or related field.
Basic Experience: A minimum of 1 year of work experience in a business environment.
Specialized Experience: At least 1 year of demonstrated experience in word processing, using electronic spreadsheets and other administrative software products. General knowledge of government documents and procedures.
Duties: Analyzes existing and potential product and service information and prospective customers and markets. Collates information into meaningful reports and presentation material. Maintains any technical information in a systems library. This labor category is offered only in conjunction with IT Professional labor categories.
Education: Associate's degree in related field.
Basic Experience: A minimum of 5 years of experience in this area.
Specialized Experience: At least 2 years of experience in editing documents, including technical documents.
Duties: Assists in collecting and organizing information for preparation of user manuals, training materials, installation guides, proposals, and reports. Edits functional descriptions, system specifications, user manuals, special reports, and any other customer deliverables and documents. Assists in performing financial and administrative functions. Must demonstrate the ability to work independently or under only general direction. This labor category is offered only in conjunction with IT Professional labor categories.
Education: Associate's degree in related field.
Basic Experience: Must have 2 years of experience in a technical typing position.
Specialized Experience: At least 1 year of experience working as a technical typist preparing computer system documentation or documenting developed software requirements.
Duties: Must be able to type at least 60 words per minute with less than 1 percent error rate. Must be capable of preparing final-form technical documents. Must be familiar with IT terminology and be able to use various PC word processing software products (e.g., Word for Windows, WordPerfect, Project Management, and Excel). This labor category is offered only in conjunction with IT Professional labor categories.
Education: High school diploma or equivalent.
Basic Experience: Must have 3 years of experience working with monitoring systems. Familiar with manpower and resource planning, preparing financial reports and presentations, and cost reporting under government contract guidelines.
Specialized Experience: Preparation and analysis of financial statements, development of project schedules, using cost-accounting and labor-reporting systems, working knowledge of contract and subcontract management. Proficient in the use of spreadsheets and project management tools.
Duties: Monitors financial and/or administrative aspects of assigned contracts and deliverables. Tracks and validates all client financial information, establishes and maintains master contract files, prepares and monitors status of all deliverables, tracks the value of contracts, and reports payment of government fees. Updates task reports with funding information and prepares revenue projections for all active contract task orders. Uses automated systems to track deliverables, financial transactions, and management information This labor category is offered only in conjunction with IT Professional labor categories.
Education: Associate degree or equivalent.
Basic Experience: Must have 5 years of experience working with accounting and financial systems. Direct contract experience with manpower and resource planning, preparing financial reports and presentations, and cost reporting under government contract guidelines.
Specialized Experience: Preparation and analysis of financial statements, development of project schedules, using cost-accounting and labor-reporting systems, working knowledge of contract and subcontract management. Proficient in the use of spreadsheets and project management tools.
Duties: Manages financial and/or administrative aspects of assigned contracts and deliverables. Tracks and validates all client financial information, establishes and maintains master contract files, prepares and monitors status of all deliverables, tracks the value of contracts, and reports payment of government fees. Updates task reports with funding information and prepares revenue projections for all active contract task orders. Uses automated systems to track deliverables, financial transactions, and management information. This labor category is offered only in conjunction with IT Professional labor categories.
Education: High school diploma or equivalent.
Basic Experience: Must have 3 years of experience working with project management tools and reporting systems. Familiar with government contracts, work breakdown structures, management/business plans, and program reporting.
Specialized Experience: At least 2 years of direct program experience in contract administration and preparing management reports. Has worked in support of a Program Manager on a government contract.
Duties: Assists in the preparation of management plans and various customer reports. Coordinates schedules to facilitate the completion of task order and change proposals, contract deliverables, task order reviews, briefings and presentations, and IPR preparation. Performs analysis, development, and review of program administrative operating plans and procedures. This labor category is offered only in conjunction with IT Professional labor categories.
Education: B.A. or B.S. degree or equivalent experience.
Basic Experience: Must have 5 years of experience working with project management tools and reporting systems. Familiar with government contracts, work breakdown structures, management/business plans, and program reporting.
Specialized Experience: At least 3 years of direct program experience in contract administration and preparing management reports. Has worked in support of a Program Manager on a government contract.
Duties: Manages the preparation of management plans and various customer reports. Develops and presents results to program and executive management and provides direction to other administrative personnel. Coordinates schedules to facilitate the completion of task order and change proposals, contract deliverables, task order reviews, briefings and presentations, and IPR preparation. Performs analysis, development, and review of program administrative operating plans and procedures. This labor category is offered only in conjunction with IT Professional labor categories.
Education: B.A. or B.S. degree.
Basic Experience: Must have 10 years of experience, including at least 8 years of IT and/or information system management experience.
Specialized Experience: At least 6 years of direct supervision of IT software development, integration, maintenance projects, and/or telecommunications systems and at least 2 years of experience directing new technology and research and development (R&D)-based programs. Must be capable of leading projects using advanced technologies that involve the successful management of teams composed of data processing and other information management professionals who have been involved in analysis, design, integration, testing, documenting, converting, extending, and implementing high technology (i.e., Internet or intranet) systems. Must have proven skills that are specified in the delivery order to be managed.
Duties: Performs day-to-day management of overall contract support operations, involving multiple projects and groups of personnel at multiple locations. Organizes, directs, and coordinates the planning and production of all contract support activities. Demonstrates written and oral communication skills. Establishes and alters (as necessary) corporate management structure to direct effective contract support activities. Must be capable of negotiating and making binding decisions for the company.
Education: B.A. or B.S. degree.
Basic Experience: Must have 7 years of IT, systems integration, or telecommunications experience, including at least 3 years of IT software management experience.
Specialized Experience: At least 2 years of experience in direct supervision of IT software development, systems integration, maintenance projects, and/or telecommunications management and at least 1 year of experience managing research and development (i.e., Internet or intranet) projects.
Duties: Performs day-to-day management of delivery order projects for advanced technology projects that involve teams of data processing and other information systems and management professionals who have previously been involved in analyzing, designing, integrating, testing, documenting, converting, extending, and implementing automated information and telecommunications systems. Demonstrates proven skills in those technical areas addressed by the delivery order to be managed. Organizes, directs, and coordinates the planning and production of all activities associated with assigned delivery order projects. Demonstrates written and oral communication skills.
Education: B.A. or B.S. degree.
Basic Experience: Must have 3 years of progressive working experience as a computer specialist or a computer systems analyst, including at least project involving Internet/intranet/web application development or equivalent leading-edge technology.
Specialized Experience: At least 1 year of application development experience with an advanced technology such as Internet/intranet or web applications.
Duties: Must be knowledgeable in implementing computer systems in a phased approach of requirements analysis through testing, using Internet/intranet technology. Must be knowledgeable in performing requirements analysis for a wide range of users in areas of office automation and finance and accounting. Must be able to present system designs for user approval at formal reviews. Must be capable of performing configuration management, software integration, and interpretation of software test results, as well as recommending solutions for unsatisfactory test results. Must be knowledgeable in life-cycle support, including maintenance, administration, and management. Must be able to provide solutions to identified software problem reports.
Education: B.A. or B.S. degree or 5 years of equivalent experience in a related field.
Basic Experience: Must have 3 years of computer experience in at least two of the following disciplines: system analysis, system programming, application programming, and equipment analysis.
Specialized Experience: At least 1 year of experience developing applications using advanced technologies, including Internet protocols or web-based technology. Technologies include HTML, CGI applications, PERL or Javascript, and Java.
Duties: Must be able to translate applications requirements into web-based solutions using available technology. Must be able to apply new and emerging technologies to the software development process.
Education: B.A. or B.S. degree or 3 years of equivalent experience in a related field.
Basic Experience: Must have 2 years of computer experience in at least two of the following disciplines: systems analysis, systems programming, application programming, and equipment analysis.
Specialized Experience: At least 1 year of experience developing applications using advanced technologies, such as Internet protocols or web-based technology. Technologies include HTML, CGI applications, PERL or Javascript, and Java.
Duties: Must be able to translate applications requirements into web-based solutions using available technology. Must be able to apply new and emerging technologies to the software development process.
Education: B.A. or B.S. degree or 3 years of equivalent experience in a related field.
Basic Experience: Must have 1 year of computer experience using Internet/intranet products, including Web server and related products selection and administration.
Specialized Experience: At least 1 year of experience building and installing web sites, including product selection, configuration, installation, maintenance, and site policy development. Experience developing web pages using HTML and associated scripting and graphics integration.
Duties: Must be able to translate applications requirements into the design of complex web sites, including integrating web pages and applications to serve either as stand alone sites or as the front end to web-based applications. Must be able to apply new and emerging technologies to the site development process.
Education: B.A. or B.S. degree or 3 years of equivalent experience in a related field.
Basic Experience: Must have 1 year of computer experience in at least two of the following disciplines: HTML, Javascript, GIF or JPG imaging, computer graphics, web page development.
Specialized Experience: At least 1 year of experience developing web pages using HTML and associated scripting and graphics integration.
Duties: Must be able to translate applications requirements into web pages to serve either as stand-alone site elements or as the front end to web-based applications. Must be able to apply new and emerging technologies to the page development process.
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Education: B.A. or B.S. degree.
Basic Experience: This position requires a minimum of 8 years of experience.
Specialized Experience: At least 5 years of experience in defining computer security requirements for systems or high-level applications, evaluating approved security product capabilities, and developing proper computer system security solutions.
Duties: Analyzes and defines security requirements for computer systems, which may include mainframes, workstations, and personal computers. Designs, develops, engineers, and implements solutions that meet security requirements. Responsible for integration and implementation of the computer system security solution. Gathers and organizes technical information about an organization's mission goals and needs, existing security products, and ongoing programs in computer security. Performs risk analyses of computer systems and applications during all phases of the system development life cycle.
Education: B.A. or B.S. degree.
Basic Experience: This position requires a minimum of 4 years of experience.
Specialized Experience: At least 2 years of experience in defining computer security requirements for systems or high-level applications, evaluating approved security product capabilities, and developing proper computer system security solutions.
Duties: Analyzes and defines security requirements for computer systems, which may include mainframes, workstations, and personal computers. Designs, develops, engineers, and implements solutions to security requirements. Responsible for integration and implementation of the computer system security solution. Gathers and organizes technical information about an organization's mission goals and needs, existing security products, and ongoing programs in computer security.
Education: B.A. or B.S. degree.
Basic Experience: This position requires a minimum of 8 years of experience.
Specialized Experience: At least 5 years of experience in defining security programs or processes for the protection of sensitive or classified information.
Duties: Analyzes and defines security requirements for information protection. Defines and develops security policies. Analyzes the sensitivity of information, performs vulnerability and risk assessments on the basis of defined sensitivity and information flow.
Education: B.A. or B.S. degree.
Basic Experience: This position requires a minimum of 4 years of experience.
Specialized Experience: At least 2 years of experience in defining security programs or processes for the protection of sensitive or classified information.
Duties: Analyzes and defines security requirements for information protection. Defines and develops security policies. Analyzes the sensitivity of information and performs vulnerability and risk assessments on the basis of defined sensitivity and information flow.
Education: B.A. or B.S. degree.
Basic Experience: This position requires a minimum of 8 years of experience.
Specialized Experience: At least 5 years of experience in defining network security requirements for local and wide area networks, evaluation of approved network security product capabilities, configuring standard communications protocols, detecting and analyzing network vulnerabilities, and developing proper computer system security solutions.
Duties: Analyzes and defines security requirements for local and wide area networks. Designs, develops, engineers, and implements solutions that meet network security requirements. Responsible for integration and implementation of the network security solution. Performs vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle.
Education: B.A. or B.S. degree.
Basic Experience: This position requires a minimum of 4 years of experience.
Specialized Experience: At least 2 years of experience in defining network security requirements for local and wide area networks, evaluating approved network security product capabilities, configuring standard communications protocols, detecting and analyzing network vulnerabilities, and developing proper computer system security solutions.
Duties: Analyzes and defines security requirements for local and wide area networks. Designs, develops, engineers, and implements solutions that meet network security requirements. Responsible for integration and implementation of the network security solution. Performs vulnerability and risk analyses of computer systems and applications during all phases of the system development life cycle.
Education: B.A. or B.S. degree or high school diploma with additional experience.
Basic Experience: This position requires no experience if a B.A. or B.S. degree has been obtained. If only a high school diploma has been obtained, a minimum of 2 years of experience is required.
Specialized Experience: If a B.A. or B.S. degree has been obtained, a minimum of 1 year of experience is required in researching information using technical documentation, library resources, and the Internet. Familiarity with Office 95 or Office 97 applications.
Duties: Gathers, analyzes, and composes technical information. Conducts research in one or more security disciplines and ensures the use of proper technical terminology. Translates technical information into clear, readable documents to be used by technical and nontechnical personnel.
Contract Number: GS-35F-0306J
Contract Period: April 1, 2011, Through March 31, 2014, with One 5-Year Option
Special Item Numbers (SIN) Awarded:
IT Services Business Office
888/224-7041
Fax: 703/902-3200
Booz Allen Hamilton Inc.
8283 Greensboro Drive
McLean, VA 22102-3838
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