Booz Allen Hamilton

Service Offerings

Booz Allen provides functional expertise in all 19 Statement of Work (SOW) areas of the PPMSS contract. The Booz Allen Team also brings another factor essential to ORD success—superior understanding of how all of these functional task areas fit together. A hallmark of our well-regarded transformation work with OSWER, OAR, and OEI, and organizations such as IRS, CDC, FDA, FAA, NSF, and GSA is that we do not merely respond to one enabler of change (e.g., information technology, human resources management, internal process); rather, we develop a holistic framework to guide an organization through change and related capability development. This allows us to anticipate and mitigate oft-seen obstacles to change and ensure successful implementation.

Based on our experience, The Booz Allen Team has integrated the listed functional areas into four separate groups to achieve optimal implementation of tasks issued under PPMSS. The four groups include:

Strategy and Planning

Process Management and Control

 Organization and Governance

Technology and Enablement

 

1.1 Policy and Procedures

  • Standards and Requirements Inventory
  • Gap Analysis
  • CPIC Support
  • SOP Development
  • Standardized Template Creation

1.2 Information Management (IM) / Information Technology (IT) Planning

  • Scenario and Impact Analysis and Planning
  • Near- and Long-Term Technology Forecasting
  • Facilitation of Visioning and Strategy Sessions
  • Implementation Plan Development
  • Market research

1.3 Investment Planning, Analysis, and Portfolio Management

  • Business Case Development for New Investments
  • Phased Adoption Path to Portfolio Management
  • Analysis of current IM / IT Investments

1.4 Enterprise Architecture

  • EA Program Strategy and Planning
  • EA Transition Support
  • EA Development

1.5 System Definition and Functional Requirements

  • Stakeholder Identification and Community Analysis
  • Operations Analysis--Define Scope of Activities
  • Systems Analysis--Map Data and Applications to Business Functions

1.6 Technology Assessment

  • Technology Identification and Evaluation
  • Linkage of Results to Requirements and System Definition

1.7 Independent Verification and Validation (IV&V)

  • IV&V of System Against Requirements
  • IV&V of Software Design or Implementation
  • Artifact Testing, Test Plan Creation, and Results Evaluation

1.8 IM / IT Security

  • Security Assessments
  • Security Program and Policy Design
  • Security Deployment Planning and Support

1.9 IM / IT Program Management

  • Critical Success Factor Determination
  • PM Capability Assessment
  • Structure of Design to Meet Performance Needs
  • Identification of People, Processes, and Tools to Build Programs
  • Launch and Transition Planning

1.10 Business Transformation and Organizational Change

  • Planning, Definition, Design, and Implementation of Service Delivery Solutions
  • Optimization Based on a Complete Life-Cycle Framework

1.11 Customer Relationship Management (CRM)

  • CRM Development
  • Customer Experience, Customer Channel Strategy, Customer Technology, and Performance Management

1.12 Communication Support

  • Target Audience Definition
  • Analysis, Design, Development, Implementation, and Evaluation of Communication Strategies

1.13 Business Process Support

  • Assessment of Current State--Baselining
  • Future State Envisioning--CONOPS, Gap Analysis
  • Future State Design--Reengineering, Model Development

1.14 Organizational Development and Human Capital Development

  • Competency Assessment and Solution
  • Detailed Implementation Strategies

1.15 Benchmarking and Business Practice Research and Analysis

  • Identification of Mission, Goals, and Objectives
  • Documentation and Creation of Action Plan

1.16 Acquisition Support

  • Presolicitation Support
  • Solicitation Support
  • Selection Source and Award
  • Post-Award Support

1.17 Internal Controls, Capability Assessment, and Improvement Support

  • Establishment of Program Governance
  • Current State Evaluation
  • Documentation of Process and Controls
  • Gap Identification and Remediation
  • Implementation of Control Gap Solutions

1.18 Training

  • Needs Assessment
  • Training Program Design
  • Program Development
  • Training Implementation
  • Feedback Incorporation

1.19 Quality Assurance

  • Documentation Review
  • Review, Validation, and Evaluation of Environmental Information
  • Certification Preparation and Review
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